Service Policy

Effective Date: October 2025

Welcome to HomeBakersPK — Pakistan’s online platform connecting talented home bakers with customers across the country. This Service Policy explains how our marketplace operates, including baker subscriptions, customer interactions, and platform responsibilities.

1. Nature of Service

HomeBakersPK is a digital listing and subscription platform that allows home bakers to showcase their products and services.
We do not bake, sell, or deliver any products directly.
All orders, pricing, and delivery arrangements are handled between the customer and the baker.

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2. Service Availability

Our website and services are available 24/7, except during scheduled maintenance or technical updates.
Bakers’ listings remain visible throughout their active subscription period.

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3. Baker Listings & Subscription

• Bakers can subscribe to Basic, Standard, or Premium packages.
• Listings are verified before publishing to maintain quality and authenticity.
• Subscriptions are time-bound and renewable as per the selected plan.

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4. Communication & Orders

Customers can directly contact bakers via phone, WhatsApp, or provided social links.
HomeBakersPK does not interfere in pricing, payment collection, or delivery arrangements between parties.

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5. Service Fees & Payments

Subscription fees are collected online via approved payment gateways (GoPayFast, Easypaisa, etc.).
Payments made for listing subscriptions are non-refundable, except in cases of a verified technical issue that prevents service activation.

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6. Service Limitations

• We do not guarantee specific sales or customer volume for bakers.
• HomeBakersPK is not liable for any disputes, product quality issues, or delays in customer-baker communication.

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7. Support

For technical or subscription-related support, please contact:
📩 Email: contact@homebakerspk.com
📞 Phone: +92 344 2344366

We aim to respond to all support queries within 24–48 business hours.

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8. Updates to This Policy

HomeBakersPK reserves the right to update or modify this Service Policy at any time.
All changes will be reflected on this page with a new effective date.

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📌 By using HomeBakersPK, you agree to our Service Policy, Terms & Conditions, and Privacy Policy.